Claims Management

At the Furman Agency, our in-house Claim Consultants are the liaisons between the Insurance Carriers, Claim Adjusters and our clients.   Our aggressive Claims Management program is intended to monitor and assist with claim activity, reserves and incurred loss values. Client loss runs are reviewed as scheduled and a current status and action plan is communicated to our clients. Our goal is to help our clients manage their claims and reduce their cost of risk.

The Furman Agency’s value-added claims management services include:

• Scheduled Claim Reviews
• Special Claims Handling Instructions
• Dedicated Adjusters
• Claim Dispute Resolution
• Scheduled Loss Run Distribution
• Return to Work Programs
• Experience Modification Audit
• Cost Containment

In the event of a loss, remember to:

• Contact your insurance company or Frank H. Furman, Inc. within 24 Hours.
• Take pictures of the damage (this is your proof of loss).
• Do not replace anything permanently after the loss; only make temporary repairs (board Windows, remove water, tarp roof). The claims adjuster will need to investigate the damage.
• Keep all receipts and documents together for reimbursements.
• Have claim information and insurance documents handy (claim number, adjuster’s information and policy number) .